Privacy Policy

MoonProduct – Privacy Policy (India)

Effective Date: 09 Oct, 2025

1. Introduction

MoonProduct ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://www.moonproduct.tech), use our products, or interact with our services. By using our website or services, you agree to this Policy.

2. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, shipping/billing address, and other details you provide during purchase or account creation.
Payment Information: Processed securely by our payment gateway (Razorpay). We do not store your card details.
Technical Information: Your device’s IP address, browser type, operating system, and related session data.
Usage Information: How you interact with our website, such as pages visited and links clicked.

3. How We Use Your Information

We use your information to:

Process transactions and deliver products/services.
Improve website performance and user experience.
Send updates, offers, or promotional emails (only with consent).
Comply with legal obligations and prevent fraud.

We do not sell your personal data.

4. Consent

When you provide personal information (e.g., to complete a purchase, verify payment, or request a service), you consent to our use of that information for that specific purpose.

You can withdraw consent anytime by emailing [email protected]. Once withdrawn, we may be unable to provide certain services.

5. Disclosure

We may disclose your personal information:

If required by law or regulation.
To comply with court orders, law enforcement requests, or legal processes.
If you violate our Terms of Service.

6. Payment Security

Payments are processed through Razorpay. Razorpay adheres to the Payment Card Industry Data Security Standard (PCI-DSS) and ensures secure handling of payment data.

We and Razorpay do not store card information. Transaction data is used only to complete your purchase. For more details, review Razorpay’s policy at https://razorpay.com.

7. Third-Party Services

We use trusted third-party service providers (e.g., payment processors, analytics tools) to help operate our business. These providers only collect, use, and disclose information as necessary to perform their functions.

When you leave our site or use a third-party service, their privacy policies govern your information. We are not responsible for the privacy practices of third-party websites or applications.

8. Cookies

We use cookies to maintain your session and improve site functionality. Cookies do not personally identify you. You can manage or disable cookies in your browser settings, though some features may not function properly without them.

If you prefer, cookie details can be covered under this policy rather than a separate cookie policy.

9. Data Retention & Security

We retain your data only as long as necessary for legitimate business or legal reasons. We follow industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

However, no electronic storage or transmission method is 100% secure, so we cannot guarantee absolute security.

10. Age of Consent

By using this site, you confirm that you are at least 18 years old or have given consent for your minor dependents to use our site.

11. Rights Under the DPDP Act (India)

As per India’s Digital Personal Data Protection Act (2023), you have the right to:

Access and request a copy of your personal data.
Request correction or deletion of your data.
Withdraw consent at any time.
Lodge a complaint with our Grievance Officer.

Grievance Officer: MoonProduct
Email: [email protected]
Response time: within 30 days
Address: 91SpringBoard, 5th Floor, Dollars Colony, Phase 4, JP Nagar, Bannerghatta Main Road, Bengaluru, Karnataka 560076

12. Changes to This Policy

We may update this policy occasionally. Updates will take effect once posted on our website. If material changes occur, we’ll provide notice (e.g., via email or banner) before they take effect.

13. Contact Us

If you have questions, complaints, or requests about this Privacy Policy, contact us at:

Email: [email protected]
Address: 91SpringBoard, 5th Floor, Dollars Colony, Phase 4, JP Nagar, Bannerghatta Main Road, Bengaluru, Karnataka 560076